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but surprise surprise the refunds credit code we were e-mailed comes back as "invalid code".
We decided to use this credit to book a holiday to Greece for July 2021 (hopefully we Brits will be allowed to travel by then!) © 2020 JPIMedia Publications Ltd. But when May 1 came in stead of sending those customers and email with the credit note code, TUI, who have cancelled almost 900,000 holidays, told people there was a delay. You can access TUI’s refund request form HERE. I take “within 28” to mean “not later than 28 days after the original departure date”.
If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI’s online request form. If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI’s online request form.
Nothing but lies from day one.They’ve buried their heads in the sand and closed down all forms of communication now and just ignore emails so heaven help the poor staff when they reopen their shops in the vain hope of selling future holidays.TUI have demonstrated a complete lack of empathy or respect for their previously loyal customers and if they fail it will be entirely the fault of their senior management for their appalling customer service.TUI customer service has been beyond dire for umpteen years, but it's not stopped all the people complaining about them now from using them year on year. The wording from TUI is - "Your refund credit code will be emailed to you, along with details of the separate booking incentive up to 20% within 28 days of your original departure date."
If you want a refund you wait for your refund credit note and then contact them for a refund.This is the version of our website addressed to speakers of Members who are extremely knowledgeable about this destination and answer travellers’ questions frequently.++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++Buy now or later? Our holiday to Hurghada in April was cancelled, and we have now received a credit refund code. Therefore if you were due to travel on say 1 May then TUI are saying that you will receive your refund code within those subsequent 28 days (up to 28 May). but surprise surprise the refunds credit code we were e-mailed comes back as "invalid code". I received an email off tui saying I would receive a refund code within 28 days of my original departure date, it’s now 14 days till my departure date and I haven’t received a refund code, just wondered if anyone else had actually received a refund code off tui?If you are now at 14 days prior that, to me, means they have another 6 weeks to deliver it? Holidaymakers whose travel plans have been affected by the outbreak have been met with delays and refusals in getting their money back, with many firms offering automatic credit notes or vouchers instead.But customers who have booked with TUI can now apply for a cash refund for Thousands of frustrated customers have been unable to contact TUI’s customer service staff to claim a refund, or make amendments to their booking, if their trip has been cancelled.Many customers have been offered vouchers or a credit note instead of a cash refund, while others were asked to keep paying for holidays that may later be cancelled, or face losing their deposit.The airline has now apologised for not processing refunds to customers quickly enough, after being forced to cancel 900,000 of its holidays.TUI customers who have cancelled holidays booked before 11 June can now apply for a cash refund online.The airline has also provided the option to rebook a holiday with 20 per cent discount, or a “credit” option to book at a later date.Customers who have holidays booked until 31 August will be able to make changes to their booking free of charge until 30 June.TUI has blamed not having the right systems in place for the delays in issuing refunds to customers, along with struggling to keep up with demand due to the rapidly changing situation with regards to travel.The airline has now issued an apology to customers over the delays.Tui boss Andrew Flintham said: “We know we haven’t got it right; we’re doing everything we can to make things better and we’re sorry for the frustration felt by our customers.“Taking people on incredible holidays is what we do best, but we’ve struggled to get the right systems in place to support our customers now that we can’t take them on holiday, especially at the speed of change we’ve faced in recent weeks.“We recognise the situation around travel this summer remains unclear and there’s still a lot of uncertainty around when we will all be able to travel again, and some customers may not wish to pay a final balance with so many unknowns.“We’d like to sincerely apologise to our customers impacted by delays to refunds and the length of time it’s taken.“We really look forward to taking people on holiday again as soon as we’re able to.”If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI said customers should be aware it will be unable to process your refund request if you haven’t yet received a refund credit code.This code will be emailed to you if your holiday has been cancelled.All TUI holidays booked on the following dates have sadly been cancelled:– TUI holidays travelling on or before 11 June 2020– TUI River Cruises sailings travelling up until and including 25 November 2020– TUI Lakes and Mountain holidays travelling up until and including 30 September 2020– Marella Cruises sailings on or before 30 June 2020 and all of the following:All other holidays are continuing to operate as planned and will be continuously reviewed.All rights reserved.
TUI has said that if your holiday was cancelled “you’ll receive a refund credit for the full value of your holiday, and we’ll give you a separate booking incentive up to 20 percent.” Therefore if you were due to travel on say 1 May then TUI are saying that you will receive your refund code within those subsequent 28 days (up to 28 May).
The wording from TUI is - "Your refund credit code will be emailed to you, along with details of the separate booking incentive up to 20% within 28 days of your original departure date."
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